Last updated 5 October 2026
Privacy policy
This explains what personal data Café 11even collects when you order from our website, app, table QR or WhatsApp, why we need it, and the choices you have.
Who we are
Café 11even (“we”, “us”) is operated by [legal name of the proprietor: to be confirmed], Shop No. 39, Old Dhan Mandi, Raisinghnagar, Rajasthan 335051. For anything in this policy, contact our grievance officer (details on the Contact page).
What we collect
| Data | Why |
|---|---|
| Mobile number and name | To log you in with a one-time code, confirm your order and contact you about it. |
| Delivery address and, only if you allow it, your location | To check you are inside our delivery area and to deliver your order. |
| Order details (items, notes, table number, amounts, bills) | To prepare and deliver your food, issue bills required by tax law, and handle refunds. |
| Payment references from PhonePe | To confirm payment. We never see or store your card, UPI PIN or bank details; PhonePe Payment Gateway processes them. |
| WhatsApp messages you send us | To reply to you and send updates about orders you place. |
| Notification token for the app (only if you allow notifications) | To send order and booking updates. Offers are sent only if you switch on “Offers & deals” in your profile, at most twice a day, and you can switch them off any time. |
| Credit (khata) entries, if you buy on credit at the café | Your name, mobile number and the amounts, so we can keep an accurate account. |
| Website visit statistics | Page views and load speed, counted without cookies and without identifying you (Cloudflare Web Analytics). |
| Device and crash information | To keep the app and website working and fix errors. |
You can browse the menu without giving us any personal data. We do not sell your data, and we do not send you promotional messages unless you separately agree to them.
Who processes it for us
We use trusted service providers who handle data only on our instructions:
- Supabase (database and login), with servers in Mumbai, India
- PhonePe Payment Gateway (payments)
- Meta / WhatsApp (order messages and login codes)
- Expo, Apple and Google (app updates and notifications)
- Cloudflare (website hosting and cookie-free visit statistics)
How long we keep it
- Bills and payment records: as long as tax law requires (currently about six years).
- Your profile and saved addresses: until you delete your account.
- Login codes: a few minutes. Error logs: up to 90 days.
Your rights
Under the Digital Personal Data Protection Act, 2023, you can ask to see, correct or erase your personal data, withdraw consent, and nominate someone to act for you. You can delete your account at any time from the app or as explained on Delete account. We reply to requests within 30 days.
Security
Data is encrypted in transit, access is limited to staff who need it, and each outlet can only see its own orders. If a breach affects you, we will tell you and the authorities as the law requires.
Cookies
We don’t use advertising or tracking cookies. See our Cookie policy for what your browser stores and why.
Children
Our services are meant for people aged 18 and over. Please do not create an account for a child.
Changes
We will update this page when our practices change and show the new date at the top.