Last updated 5 October 2026

Refunds & cancellation

Every order is cooked fresh, so customers can’t cancel once an order is placed. If something goes wrong on our side, you get your money back automatically.

When you get a full refund

  • The café declines or cancels your order (for example an item is unavailable or we are closing).
  • Your payment was taken but the order was not created, or you were charged twice.
  • We cannot deliver to your address.

These refunds start automatically. Money returns to the same payment method (UPI, card or bank) through PhonePe Payment Gateway, usually within 5–7 working days depending on your bank.

If there is a problem with your food

Wrong or missing items, or a quality problem: message us on WhatsApp or call within 2 hours of delivery or pickup with your token number and a photo if possible. We will replace the item or refund it.

Payments that look stuck

If money was deducted but you did not see a confirmation, wait a few minutes: the order confirms automatically once the payment reaches us, or the amount is refunded automatically.

Pay-at-counter orders

For table orders paid at the counter, refunds for cancelled items are given at the counter in the same mode.